Call Us 24/7
+ 602.730.7252
Orders & Returns
Everything you need to know about shopping, shipping, and our custom gear policies at Maxxim Sports.
Call Us
602.730.7252
Email Us
Sales@maxximsports.com
Business Hours
Mon-Fri: 7am - 6pm MST
Sat: 9am - 1pm
Easy Ways To Order
Online & Mobile
Shop online anytime at www.maxximsports.com. Select your products, place them in your cart and check out. Sign up for email special offers!
Phone Orders
Prefer to speak with a human? Call our Sales & Customer Service team directly at 602.730.7252 during business hours.
Type your order including the item number, description, and quantity. Send directly to Sales@maxximsports.com.
Mail & Fax
Fax your order to 480.854.8685 or download an order form online and mail it to us.
Order Processing
Maxxim Sports makes every attempt to process orders for in-stock merchandise the same day they are received. Our standard cut-off time for daily order processing is 2:00 p.m. CST Monday-Friday.
Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday.
Important: Orders may be delayed if we experience any issues processing your credit card information. Please ensure you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code. There is a $25.00 returned check charge.
Returns & Exchanges
Need to make a return? Maxxim Sports is happy to assist with items that were ordered without custom decoration. We try to make this process as easy as possible:
- Email us at Sales@maxximsports.com to receive a Return Authorization Number.
- All return items must have a return authorization number to be processed.
- Items must be in original condition and returned within 30 days of purchase.
- Enclose your order summary with the items you want to exchange or return.
- Tags must be on all items. Laundered items are not returnable.
- All freight on returned packages must be prepaid. Charges for shipping and handling will not be refunded.
Custom Decorated Apparel
Uniforms & Accessories
Many of the products supplied by Maxxim Sports are one-of-a-kind items custom created especially for you. Because of this, we DO NOT accept returns for:
- Any apparel or uniform with screen printing, embroidery, heat press, tackle, appliqué, laser etching, or custom decoration.
- Promotional products with custom decoration.
- Bulk orders.
Exceptions for Custom Gear
We will accept limited returns strictly for items with manufacturer defects or items damaged in shipment.
Damaged or Defective Product: Please contact our Customer Service team at 602.730.7252 or email us at Sales@maxximsports.com within 7 days of receiving your order. Photo verification is required.
Changes & Cancellations
- Changes to orders must be made by 7:00 pm MST the same day an order is placed.
- Orders placed on a holiday can be changed or cancelled up until 7:00 am MST the following business day by calling or emailing customer service.
- Changes or cancellations on bulk orders are only accepted before 7:00 pm MST on the same day the order is placed.
Refund Processing
On approved merchandise being returned, refunds are issued within ten (10) working days after all payments have cleared your bank and/or credit card company.